Your privacy and safety are our top priorities
Last Updated: April 17, 2026
Forward Meds collects information necessary to provide you with telehealth services, including:
Personal identification information (name, date of birth, contact information)
Medical history and health information
Payment and billing information
Prescription and medication data
Communication records with our medical team
We use your information to:
Provide medical consultations and prescriptions
Process payments and fulfill orders
Communicate about your treatment and follow-up care
Comply with legal and regulatory requirements
Improve our services and patient experience
We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal and health information. All data is stored in HIPAA-compliant systems.
We do not sell your personal information. We may share your information with:
Licensed pharmacies to fulfill prescriptions
Laboratory partners for diagnostic testing
Payment processors for billing
Legal authorities when required by law
Last Updated: April 17, 2026
By accessing and using Forward Meds services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
To use Forward Meds services, you must:
Be at least 18 years of age
Reside in a state where our services are available
Provide accurate and complete health information
Have a valid payment method
Forward Meds provides telehealth consultations with licensed physicians. All medical decisions, including prescriptions, are made at the sole discretion of the treating physician based on medical appropriateness. We do not guarantee that you will receive a prescription.
Our services are provided on a subscription basis. You authorize us to charge your payment method monthly until you cancel. Prices are subject to change with 30 days notice. Refunds are provided according to our refund policy.
You may cancel your subscription at any time through your patient portal or by contacting customer support. Cancellations take effect at the end of the current billing cycle.
Forward Meds and its physicians are not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for services in the preceding 12 months.
Effective Date: April 17, 2026
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Forward Meds is committed to protecting your health information. We are required by law to maintain the privacy of Protected Health Information (PHI) and to provide you with this notice of our legal duties and privacy practices.
We may use and disclose your PHI for the following purposes:
Treatment: To provide, coordinate, or manage your healthcare and related services
Payment: To obtain payment for services provided to you
Healthcare Operations: To support business functions such as quality assessment and improvement
Required by Law: When required by federal, state, or local law
Public Health: To prevent or control disease, injury, or disability
You have the following rights with respect to your PHI:
Right to inspect and copy your health information
Right to request amendments to your health information
Right to receive an accounting of disclosures
Right to request restrictions on uses and disclosures
Right to request confidential communications
Right to a paper copy of this notice
If you believe your privacy rights have been violated, you may file a complaint with Forward Meds at privacy@forwardmeds.com or with the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.
By using Forward Meds telehealth services, you consent to receive medical care through virtual consultation. Please read and understand the following information about telehealth services.
Telehealth involves the use of electronic communications to enable healthcare providers at different locations to share patient information for diagnosis, treatment, and consultation. Our telehealth services include asynchronous (store-and-forward) consultations through our secure online platform.
Convenient access to medical care from your home
No travel time or waiting rooms
Access to specialized care regardless of location
Reduced exposure to communicable diseases
Improved access to medical information and records
Technology failures could interrupt or delay consultation
Lack of physical examination may affect diagnosis
Not appropriate for emergency situations
Some conditions may require in-person evaluation
As a telehealth patient, you agree to:
Provide accurate and complete medical history
Follow treatment plans and medical advice
Report any adverse effects or concerns promptly
Seek emergency care when appropriate
Maintain the security of your account credentials
Telehealth is not appropriate for emergency situations. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
You have the right to withdraw consent for telehealth services at any time without affecting your right to future care. You may request in-person services or seek care from another provider.
Please read this important safety information about the medications prescribed through Forward Meds.
Take medications exactly as prescribed
Do not share medications with others
Store medications according to package instructions
Keep medications out of reach of children and pets
Check expiration dates before use
Report any side effects to your physician immediately
Common Side Effects:
Nausea, vomiting, diarrhea, constipation
Abdominal pain or discomfort
Decreased appetite
Fatigue or dizziness
Serious Side Effects (Seek Medical Attention):
Severe abdominal pain (may indicate pancreatitis)
Signs of thyroid tumors (lump in neck, difficulty swallowing)
Severe allergic reactions (rash, difficulty breathing)
Vision changes
Signs of kidney problems (decreased urination, swelling)
Important Warnings:
Risk of thyroid C-cell tumors (based on animal studies)
Not recommended if you have a personal or family history of medullary thyroid carcinoma
May cause gallbladder problems
Risk of hypoglycemia when used with other diabetes medications
Peptide therapies are generally well-tolerated but may cause:
Injection site reactions (redness, swelling, pain)
Mild headaches
Nausea or stomach upset
Flushing or warmth
Wash hands thoroughly before handling medication
Use a new, sterile needle for each injection
Clean injection site with alcohol swab
Rotate injection sites to prevent irritation
Dispose of needles in a sharps container
Never reuse or share needles
Contact your Forward Meds physician if you experience:
Severe or persistent side effects
Allergic reactions
No improvement in symptoms after appropriate time
Questions about your medication or dosing
Need for medication adjustments
Always inform your physician of all medications, supplements, and vitamins you are taking. Some medications may interact with your prescribed treatment. Do not start or stop any medications without consulting your physician.
Simply complete our online health assessment, which takes less than 5 minutes. A board-certified U.S. physician will review your information within 24 hours. If approved, your medication will be compounded and shipped directly to your door with all necessary supplies. No video calls or office visits required.
Forward Meds is currently available in most U.S. states. During the signup process, we will verify that our services are available in your location. State availability may vary based on telehealth regulations and pharmacy licensing.
Our physicians prescribe medication only when medically appropriate. If you are not approved, you will receive a full explanation and will not be charged. We may recommend alternative options or suggest follow-up with your primary care physician.
Pricing varies by protocol and medication. GLP weight loss starts at $249/month, longevity protocols start at $199/month, and performance protocols start at $279/month. All prices are transparent with no hidden fees. Your first month includes medication, supplies, and physician consultation.
We do not accept insurance at this time. However, our cash-pay pricing is often more affordable than traditional insurance copays and deductibles. You may be able to submit receipts to your insurance for potential reimbursement using your HSA/FSA.
Your subscription includes: medication prescribed by a licensed physician, all necessary supplies (syringes, alcohol wipes, sharps container), ongoing physician monitoring, 24/7 medical support access, and free shipping. No surprise fees.
Once approved, your medication is typically compounded and shipped within 1-2 business days. Delivery usually takes 2-3 business days. You can expect to receive your first order within 5-7 days of approval.
Once approved, your medication is typically compounded and shipped within 1-2 business days. Delivery usually takes 2-3 business days. You can expect to receive your first order within 5-7 days of approval.
We’re here to help. Reach out to us through any of the following channels:
Email: support@forwardmeds.com
Phone: 1-800-FORWARD (1-800-367-9273)
Hours: Monday – Friday, 8:00 AM – 8:00 PM EST
Average response time: Within 2 hours during business hours
Email: medical@forwardmeds.com
Patient Portal: Message your physician directly through your account
Our medical team typically responds within 24 hours
Email: privacy@forwardmeds.com
Privacy Officer: Available Monday – Friday, 9:00 AM – 5:00 PM EST
Email: billing@forwardmeds.com
Phone: 1-800-FORWARD, Option 2
Forward Meds, Inc.
123 Healthcare Plaza
Suite 400
Austin, TX 78701
If you are experiencing a medical emergency, do not contact us. Call 911 or go to your nearest emergency room immediately.
